call center agents

AI To Replace Call Center Agents? Think Again!

Despite the rapid acceleration of digital transformation and its promise of AI-driven customer experience, many companies still have problems with customer service, engagement, and retention.

customer journey map

What Is Customer Journey Mapping & Why Is It Important For Your Business?

Businesses of all kinds today need to be more customer-focused than ever before to stay competitive in the digital era. With the rise of e-commerce, online marketplaces, and social media, companies are constantly challenged to create and sustain their brand

Call centers

The Two (Or Four) Main Types Of Call Centers

Call centers provide a convenient way for companies to deal with customer service issues without having to hire additional staff. It’s also a great way to hire people with different skill sets. The many different call center staffing solutions let you find the right balance of people skills

outsourcing medical answering services

Benefits Of Outsourcing Medical Answering Services

Outsourcing a medical answering service is a great way to lower your costs and make sure your team is fully operational at all times. Medical answering services are an inevitable cost of doing business. Medical offices, hospitals, clinics, and pharmacies all need to respond to incoming calls and emails to ensure that they are providing