Inbound call center

Costly Mistakes Law Firms Make Managing Their Inbound Calls

The legal industry is vastly different from most others, as clients often have access to their attorneys at all hours of the day in the event that questions needs answered or new information comes to light.

BPO call center

Your Answering Service & Business Process Outsourcing

As a business owner, you want to ensure greater efficiency throughout your company, reduce your hiring costs, and become more flexible in your operations. To achieve these goals, you should consider hiring a BPO call center to assist you.

hiring a call center

5 Things To Know Before Hiring A Call Center

Working with a call center is an exciting proposition. First, it’s an excellent opportunity to focus on other areas of your business since you will have professionals handling specific needs for you.

wfh call agents

Call Center Tips For Your WFH Call Agents

Working from home is becoming more prevalent than ever before because of COVID-19. As such, it’s new ground for many people, most of whom aren’t familiar with the challenges it brings. And as a result of the unfamiliarity, it can be very difficult for people working from home to be productive in their duties.

Appointment setting Lead generation

3 Differences Between Lead Generation and Appointment Setting

In our last discussion, we covered lead generation and its importance in the overall sales process. Feel free to click here to read the complete article. If you recall, lead generation is one of the very first steps in the sales process, and without it, you won’t have prospects to pitch to.

Lead generation

What is the Process of Lead Generation?

Many businesses struggle with lead generation, as it can be a challenging endeavor if you aren’t prepared for it, or you don’t fully understand its intricacies. If this sounds like you, we encourage you to join us as we explain the process of lead generation. At ASPEN, we are committed to helping small businesses excel. […]

business process outsourcing

9 Unexpected Advantages of Business Process Outsourcing (BPO)

Do you feel like your business struggles to meet its responsibilities due to a lack of resources? Or perhaps you find yourself in a mad dash every day trying to get all of your assignments finished before the end of the workday.

customer service outsourcing

Contact Center vs. Call Center: Do You Have to Choose?

Businesses across the planet are constantly working toward providing their clients with accessible support and service. Of course, not every type of customer service is the same.

SMS marketing

Why Use SMS Marketing with Other Channels? 10 Reasons

As a business, you’re always on the lookout for ways to improve your marketing diversity. Here at ASPEN Media, we continually provide integral methods to meet our clients’ needs. 

b2b telemarketing

What Is B2B Telemarketing? Your Guide to Inbound and Outbound Calling

B2B telemarketing is an essential component for business owners. With it, you can determine which clients are most suitable for your products and services.