Aspen believes in 5 key elements that keep us delivering results year after year:
1. We Accurately Track Key Metrics
For example, if list has a high percentage of bad/disconnected numbers, we’ll turn them off. This helps increase list productivity.
2. Agent Training & Skill Level
We train on broad based skills such as etiquette, product knowledge and role playing.
3. Alignment of Product, Market & Message
We match up the appropriate team of agents to best represent your product or services.
4. Nurturing Strategy
We believe in the “human touch” and our clients find that they can capitalize on other opportunities when on the phone, including incorporating revenue generating modules.
5. Multi-Media Integration
We offer e-mail follow up as well as voice mail messaging, fax and direct mail options.
As a full-service call center, we’re equipped to handle all aspects of your campaign, while providing a high level of expertise. Through proficient use of technology, daily reports, call monitoring and tracking, we focus on and pinpoint ways we can improve. Providing ongoing, detailed analysis of each project, we ensure that your current and future calling efforts remain effective.
We take extraordinary steps to understand your goals and to work in a partnership tailored to your needs. This upfront attention and care increases our clients’ return on investment. No wonder the overwhelming majority of our work comes from repeat and referral clients.