DENVER INBOUND AND OUTBOUND CALL CENTER

ASPEN MEDIA’S OUTBOUND SERVICES

If used to their full advantage, outbound call centers can become a marketing and sales powerhouse. This is where we at Aspen Media step in. Your entire customer communications strategy can benefit from our wide array of services, such as:

• Lead generation: helps you handle customer concerns and ensures future sales opportunities. Our agents will meticulously verify leads that are more open to receiving communications from your business. After that, they’ll identify those that are most likely to convert, and ultimately, use their experience to close the deal.
  
• Telemarketing: by calling your customers directly, agents can gauge their interest immediately and work on providing more personalized service. While selling services or products this way gets a bad rep, it allows you to reach more customers regardless of their geographic location.
• Texting services: because telemarketing is not something that every customer will appreciate, we also offer text messaging services. These will help you reach customers with a method that they find faster and more convenient than a phone call.
• Surveys: by learning things about your target audience, you’ll gain valuable information that will help you discover new business opportunities. More importantly, actionable insights will show you what you can change to improve customer satisfaction and close more sales.
• Research: Our data collection goes beyond polling your audience. We can also help with larger, more complex studies that require both qualitative and quantitative research. We collect data over the phone and online, as well as offer multi-modal interviewing via phone and web.
• Appointment setting and scheduling: call center agents help you keep your customers engaged by connecting with leads to set appointments and schedule in-person meetings. 
• Audience development: if you need to improve your business and maximize your budget, Aspen Media has got you covered. With our extensive background expertise, we can help you create a bulletproof market plan that will help you grow your business on all metrics.
• Event/trade show: we also handle the dreaded task of organizing seminars or trade shows. Increasing and keeping track of attendance at these events is not a problem for our agents who will handle important details like sending out personal invites, validating attendance, and providing potential attendees with crucial info.

CAN OUTBOUND BE COMBINED WITH AN INBOUND STRATEGY?

Both types of call centers rely on establishing communication with a prospect or a customer, but their purpose and the way that communication is established are wildly different. 

With a Denver inbound call center, you get dedicated agents that handle incoming calls. They’ll answer questions from customers about your services or products, provide tech support, and other different tasks. This is by far one of the best ways to bump up your customer satisfaction.

On the other hand, outbound center agents are trained in sales and telemarketing to reach out to leads or customers to:

• Increase sales
• Save you time and money
• Build your brand

Even though an outbound center is a better driver of sales and leads, an inbound call center is an important piece of the puzzle. To reach maximum success and best business development, combining outbound and inbound centers might be necessary. 

This is where a hybrid call center comes in as an alternative.

Because these two approaches complement each other so well, Aspen Media’s Denver call center handles both, providing a good way to cover all bases. The best news is – since maintenance and scaling costs will be limited to a single center, you’ll save both money and human resources.

IN-HOUSE CALL CENTER VS OUTSOURCING

It doesn’t matter if you go with the Denver outbound call center or you opt for a hybrid option, the question still remains, how to open a call center? You have two options:

1. Opening an in-house call center
2. Outsourcing a call center to a third-party provider

An in-house call center can ensure that you’re controlling every detail of its operation, from staff to the infrastructure itself. 

However, building a call center from the ground up also comes with a lot of risks. For starters, it requires a substantial amount of human and financial resources which is not what all companies have. Then, there is always a chance of unforeseen circumstances, so you’ll need to have a hefty contingency fund in place.

To experience all the benefits of an in-house call center at a fraction of the price and with a whole lot fewer logistics headaches, the best solution is our Denver BPO call center. 

BPO or Business Process Outsourcing is a common practice in many industries which refers to outsourcing an aspect of your business to a third party. 

There are many benefits of outsourcing a call center, starting with the obvious one – financial savings.

Opening an in-house center requires a great deal of money because you’ll have to do a lot of things: drastically increase your overhead, handle staffing on your own, and procure the necessary technology. For instance, if you’re opening an outbound call center, you’ll need to acquire dialers – expensive software that automates dialing numbers.

At Aspen Media, we’ve got you covered. With us, you gain access to experts who use the latest and greatest of tech tools. They will work together with your company and put together a plan that allows your business to grow. We’ll personalize our services to suit your needs and craft outbound communication scripts designed strictly for you and your customers.

WHICH BUSINESSES CAN BENEFIT FROM BPO CALL CENTERS?

Every business can benefit from what we have to offer. While smaller organizations who need inbound or outbound services but aren’t big enough to have an in-house center are a no-brainer, there’s another group of businesses perfect for BPOs.

We’re talking about organizations that require call center services 24/7 because they need to be available outside business hours or have prospects in other time zones, such as:

• Law firms
• Insurance companies
• Property management companies
• Real estate managers
• Healthcare providers

Here at Aspen Media, we help everyone from HVAC to tech companies and everyone in between. Whatever your business does, we’ve probably had a client or two from your industry, so we know what to do.

Aspen Media To The Rescue!

Are you in need of more customers? Do you want to learn more about your audience and earn more money? By putting more focus on outbound services you will achieve your goals. However, if the price of admission for a dedicated call center is a little high, then a Denver outbound call center is the right solution. 

Through our extensive list of services, our hybrid capabilities, and the 24/7 customer service, Aspen Media can help you thrive in the current business environment.

Want to know more about us? Fill out our form to receive a quote and start an outbound journey that will help your business soar higher than the Rockies!