Inbound Phone Calls: Why You Are Losing New Business? - Explained

Your company is losing business, yet you’re receiving plenty of inbound calls throughout the day. What could be the problem? There could actually be quite a few reasons you’re losing business. If you find yourself flooded with calls, but you aren’t making headway, this discussion will help shed light on potential culprits and hopefully help you identify the root cause of your lost sales. 

Maybe your customer service team isn’t handling calls as well as you think they are. This is one of the most common explanations business owners discover to be behind lost business. If this is the case in your company, it’s time to go back to the drawing board and get your customer service team retrained on how you expect them to interact with clientele.

It’s also possible that your customer service department is performing their duties to the highest standard, but they simply can’t manage all of the calls coming in. When this happens, it can quickly lead to lost business. Customers get tired of waiting and take their business elsewhere. You can prevent this from happening by outsourcing your customer service needs to an inbound call center. And here at ASPEN, we have the best inbound call center solutions to meet a variety of needs throughout multiple industry types.

With an inbound call center leading the charge, you will effectively free up time for your staff and afford them the ability to serve your customers better. Get in touch with us today if you’re ready to take your customer service to the next level.

If your customer service department simply answers your clientele’s basic questions and doesn’t attempt to sell them on anything, you’ll maintain your current customers, but you won’t make any new sales. This means you need to get your customer service team trained on how to properly upsell or suggest new products, services, or features.

The same holds true for potential customers who are interested in your business offerings. They might call in due to that their interest. But if they are met with pushback rather than acceptance, those potential customers aren’t likely to buy from you. With an inbound call center on your team, you’ll have industry professionals who know how to attract new clients and sell your products or services expertly.

At ASPEN, our inbound call center specialists are trained to learn your business inside and out. In doing so, they can offer your existing customer base and potential new customers exceptional service and support. If your current customer service team is lacking in this department, let the experts at ASPEN transform your business into one that has everyone talking about your stellar customer service. 

If you only have a single customer service line for clientele to call, you’re likely to get flooded with more calls than you can reasonably handle. In this day and age, consumers are interested in connecting to businesses via social media, text messages, online chat, email, and more. If you’re relying on one phone line to manage your customer service department, you’re going to be in for a rude awakening. 

Instead, provide your customers—and your team—with multiple points of contact. This will help free up some of the congestion and ensure that you don’t lose out on valuable business. For example, if a customer calls but can’t get through your standard support number, they can send you a message via email, text, chat, etc.

Through no fault of your own, you could be experiencing an influx of interest due to your company doing everything right. If business is booming, your customer service department could just be overloaded with people calling in to learn more about your wonderful products or services.

If that’s the case, don’t stop now. Take advantage of the increased interest and hire an inbound call center to help manage your growing success. Contact ASPEN and let us know how we can best serve you. After learning more about your business and your needs, we will present you with a tailored solution.

With our inbound call center specialists at your service, you will experience even better customer service and support, less wait times and downtime, increased sales potential, and more. We work hard to help you build lasting relationships with new and existing customers alike. 

So get in touch with us today, and let us show you the difference we can make in your business. We have solutions that are ideal for any industry, ensuring you get the service you need without compromise.

Our inbound call center solution is just what your business needs to ensure every call is met with the absolute best response and service. Get in touch with us at 303-786-9500 to discuss how we can best serve you.

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