NASHVILLE INBOUND AND OUTBOUND CALL CENTER

OUTBOUND IS NOT JUST ABOUT TELEMARKETING

There is a misconception that an outbound call center is used just for telemarketing. While it is a crucial component of an outbound strategy, the reality is that the modern outbound center has a plethora of services that can improve your entire customer communication strategy.

Here at Aspen Media, we offer a number of call center solutions, including (but not limited to):

• Lead generation: your bottom line is our priority. By using our services, you can open your business to a constant stream of future sales opportunities. Our agents are experts at lead verification and they will use lead qualifications to find the ones that are most likely to convert. From there on, they’ll get busy converting your leads into paying customers.
• Surveys: learn new things about your target audience to see where you can improve in the future or check in with your customers to see if they’re satisfied with your services.
• Appointment setting and scheduling: with the Nashville appointment setting service, you can easily connect with your leads by scheduling appointments with customer service agents.
• Audience development: we can help you create a detailed marketing plan to achieve your goals. With our input, you’ll be able to maximize your budget and keep every dollar on track.
• Texting services: providing your customers with convenience is a priority, and text messaging services are a great way to do that. Not everyone has time for a full-blown conversation. With the Nashville call center text messaging, you can speed up the process and break down communication barriers.
• Event/trade show: do you need to increase attendance at your trade shows or seminars? Let Aspen Media handle all the minute details like personal invites, offering information about the event directly, and validating the number of people attending
• Research: Our data collection doesn’t only refer to polling your audience. We can also help with larger, more complex studies and both qualitative and quantitative research. We collect data over the phone as well as online, but we also offer multi-modal interviewing (phone and web).

THE BIGGEST BENEFITS OF AN OUTBOUND CALL CENTER

By taking full advantage of the functionality of Aspen Media, and our Nashville outbound call center, companies with a higher volume of outgoing calls can unlock multiple benefits. What’s even better, current employees can continue focusing strictly on their main job without getting sidetracked by other responsibilities.

Here are just a few key benefits:

• Increased sales: by employing professional call center agents who are trained in phone sales and are familiar with your services or products, you can grow your sales through the roof. The agents will answer every question and explain all the benefits of what you offer in order to convert a prospect into a customer.
• Time and money savings: Aspen Media delivers top-notch service without taking you to the cleaners. With us, you can reach peak efficiency through optimizing return on investment for customer outreach initiatives and the use of advanced technology. 
• Building your brand: one of the best ways to build your brand is by delivering professional communication and a positive message through the phone, especially if you don’t rely on a physical ‘’storefront’’ for sales.
• Enhanced customer service: the manner in which you take orders, resolve problems, and close sales matters. By improving these practices, you’ll provide your customers with a more positive experience and ensure you never lose a sale due to bad service.

REASONS TO OUTSOURCE

Unfortunately, it takes a lot of human and financial resources to open an outbound call center in-house. For example, just think of all the necessary technology you’ll need to acquire, which is arguably the main reason you outsource outbound calls to a dedicated company. Additionally, by hiring experts, you can focus on your core business practices, without worrying about how outbound calls are going. 

This is where BPO or Business Process Outsourcing comes into play – outsourcing an element of your business operation to a third party. In this day and age, it’s a common practice in many industries and services, and the same applies to call centers. 

By handing off your outbound operations to experts, you can focus on your core business practices without worrying about how outbound calls are going. 

Getting stuck in a cycle of constantly hiring, training, and managing new employees can put a significant strain on your business operations. But if you outsource your outbound communications, you’ll never run into staffing problems as there will always be professionals ready to meet your needs. 

You’re probably wondering if ‘’some strangers’’ can represent your company properly. Fret not, our Nashville BPO call center offers expertise in a wide range of industries. We’ll work closely with your team to determine the right approach for your business and we’ll continue providing professional support for all your outbound communication requirements.

To personalize your experience even more, we’ll include scripting and custom dialogue for your business and industry at large. Aspen Media can improve your brand, craft scripts that can convert leads into customers, and even overhaul your general communication such as meeting reminders.

DO YOU NEED 24/7 COVERAGE?

The modern business environment can be quite challenging. For instance, if you’re not able to make calls outside of work hours, your competition will quickly swoop in and take a share of your potential customers. That means that your outbound call center needs to operate 24/7 to help you grow. 

This is especially crucial if some of your prospects are in different time zones. To free you from your geographic limitation, Aspen Media offers services outside your business hours, with agents that are available 24/7 every day of the year.

Why Aspen Media?

Running an outbound call center is not that simple. It takes effort, a lot of training, and a lot of money and resources. 

By partnering up with Aspen Media’s Nashville outbound call center, you’ll receive everything you need: high-tier customer service and highly trained outbound agents that are on a mission to help your business grow and reach new heights.

What we offer is more than just a call center – we’re offering a comprehensive list of outbound services that will change the way people perceive your business and get them to sign up for your services or buy your product!

If you want to learn more about what Aspen Media has to offer, contact us now by filling out our form. We’ll get to work right away and together, we’ll come up with a strategy that will turn your business into the newest Nashville success story!