Best Call Management Software For 2024

Technology allows small businesses to offer the same level of service as bigger companies with more human and financial resources. Such is the case with call management software, which provides smaller teams with the ability to run an effective call center.

However, there are many platforms out there and they all seem pretty much the same. So, how can you choose the right call management software?

We can help!

As one of the biggest call center companies in the US, here at Aspen Media, we know a quality call management solution when we see it - and we’ll share this knowledge with you today. 

What is call management software?

Call management software (also referred to as a service calls management software) is a solution used for managing incoming calls and routing them to an appropriate agent. Moreover, these systems also enable companies to measure the call center’s and agents’ performance in real time. 

It’s also very common for call management solutions to combine other tools and integrate them into a single consolidated dashboard to ensure minimal caller wait times. 

Top 6 call management software solutions

We ranked these solutions according to what we believe offers the best functionality, features, and ease of use, in relation to the price. Keep in mind that all the systems mentioned below will work well, it’s only a question of which features you need and how much you’re willing to pay.

So, here are the best call management systems in 2024:

1. 8x8

This cloud-based software offers a wide array of features for assisting call center management. With its easy way to manage client inquiries and routing features for a more efficient call resolution, 8x8 can aid companies in expanding their call center services and improving their customer support.

Apart from unlimited global calling and auto attendant functionalities, 8x8 is scalable and offers customizable features that allow it to adapt to different scenarios.

The only downside is that there’s a steep learning curve involved if you’re to use the software to its maximum potential.

Pricing: there are several plans available. The most affordable one is priced at $24 per user per month, while the premium version is $140 per user per month. 

2. RingCentral

Another cloud-based platform on the list, RingCentral is primarily aimed at hybrid and remote teams that need to support various locations or international phone numbers. In addition to phone routing, virtual numbers, and powerful integrations, it also supports chat, video, and phone channels. 

Best of all, the audio quality may be the highest out there and the software can run on almost all types of hardware.

Still, similar to the solution we discussed previously, RingCentral is hard to set up and your team will have to spend some extra time learning how to use it. 

Pricing: for what it offers, RingCentral’s prices can only be described as affordable. Expect to pay $19.99 per month for the Essential Plan and $49.99 for the Ultimate Plan.

3. Nextiva

If you need to use corporate applications and robust communication capabilities, Nextiva might be the perfect choice. 

It provides a plethora of communication features and collaboration tools that you can turn into the core of your call center. Along with audio/video conferencing, one-on-one messaging, and plenty of options for data monitoring and managing customer data, Nextiva has everything you need to handle incoming calls, regardless of the volume. 

Be warned though, because security measures are basic at best.

Pricing: the most basic plan ranges from $17 to $24 per month per user and the premium plan ranges from $31 to $38 per month per user. 

4. Google Voice

You might be surprised, but Google also offers call management software. Google Voice is a VoIP service that allows you to receive, make, and forward calls, as well as send text messages. 

With features such as call screening, caller ID conceal, and voicemail transcriptions, Google Voice is a capable call center solution you can set up very quickly. 

Pricing: Google Voice is priced per month per user and the plans range from $10 to $30. 

5. GrassHopper

GrassHopper is a service calls management software that allows small businesses to manage all inbound and outbound communications. The features you’ll absolutely use to death are immediate response texts, toll-free local numbers, call blasting, and call forwarding. 

Best of all, you can modify these forwarding functions very easily and make GrassHopper truly your own. 

Still, there aren’t that many integrations available, while call recording and video conferencing features are missing too. 

Pricing: you can get a solo plan for $14 per month with the premium plan costing $80 per month per user. 

6. OpenPhone

Do you need a call management system tailored exclusively for small businesses? Have a look at OpenPhone.

Bolstering in-built apps that support call routing and voicemail, OpenPhone is an affordable software for handling calls and supporting seamless communication with your clients. 

Some of the most exciting features include customized ring orders, AI call transcripts, call recording, and most importantly, Salesforce and HubSpot integrations. Plus, it’s very easy to set up and use. 

However, there’s a huge downside to OpenPhone - it doesn’t possess the function to transfer outgoing calls, which could be a deal breaker for your business if you’re handling large volumes of outbound calls. 

Pricing: You can use OpenPhone for $15 per month per user or opt-in for a premium plan that runs for $23 per month per user. 

Level up your customer service

Using these tools, you can handle all customer queries, assign calls to different team members, and record those conversations to evaluate the performance of your call center agents. 

While all these call management software solutions are solid, you should choose something that can fulfill all your business needs. 

Make a list of features you need and check out each platform in more detail. See what ticks the boxes, and if you can stomach the price, you’ve found a call management software that will undoubtedly help you level up your customer service.

Good luck!